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Frequently Asked Questions

  • I received a damaged product/s, can I return it?

  • I received the wrong product/s, how can I return it?

  • When are ‘Returns’ not possible?

  • I have changed my mind; can I return what I have ordered?

  • How long does the courier company take to collect the returned product?

  • Can I schedule time with the courier service to collect returned product?

  • Can I return a product from a different city than the one I requested to receive?

  • Can I return the product after 7 days of invoice?

  • How can I receive a refund if I paid by Credit Card?

  • Can the product be replaced by another product?

  • Who pays for the shipping fees when I return a product?

  • How to find the part code?

  • How can I find spare parts for my car?

  • What is the VIN number?

  • How can I find the VIN number?

  • How can I find car parts if the VIN number is lost?